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Job Information

CenturyLink Site Administrator-Inmate in BILLINGS, Montana

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

This is a part-time position, 20-25 hours a week.

The Site Administrator - Inmate position will provide customer service relative to the inmate telephone service to include minor phone repairs and be responsible for data entry as required. They will maintain a high level of ongoing effective communication with facility staff to assure quality customer service is being provided to all customers and issues are being resolved in a timely manner.

Job Description

  • Provide customer service relative to the inmate telephone service.

  • Maintain, repair and operate the onsite telecommunications hardware, networking hardware/software, various electronic equipment and wiring at all assigned correctional facilities. Some cabling and conduit experience is preferred.

  • Interface with all internal CenturyLink organizations, various vendors and contractors to resolve all onsite technical problems. Troubleshooting performed by offsite personnel.

  • Provide onsite instruction and training for customer personnel.

This position should require minimal day to day supervision. The Operations Manager will outline the responsibilities and expectations of the position upon hire and will provide all training and tools necessary to be successful. This position will meet weekly with the Operations Manager and their peers to review account performance and receive any necessary feedback.

Qualifications

Minimum Qualifications:

  • Excellent customer service skills

  • Strong organizational, interpersonal, presentation and communication skills

  • 2 years experience in Telecommunications

  • Minor inmate phone repair experience

  • High School Diploma or GED

  • Basic computer skills

  • Daily travel throughout assigned geographical territory – overnight travel extremely rare

  • Must have a valid driver’s license and satisfactory driving record

Preferred Qualifications:

  • Previous Inmate Telecom experience highly preferred

  • Practical experience with inside and outside plant cabling

Alternate Location: US-Montana-Billings; US-Montana-Glendive; US-Montana-Miles City

Requisition # : 214176

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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