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Job Information

CenturyLink Lead Process Analyst in BROOMFIELD, Colorado

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Integral member of the Op's transformation team responsible for leading efforts relative to digital tool development for Service Delivery and other lines of business as applicable. Lead system implementation and system enhancement projects across the digital collaboration suite of applications. This includes critical and high visibility programs that are typically top initiatives and have large budget impacts.

Job Description

  • Facilitates complex business or technical initiatives

  • Identifies, analyzes, develops, documents, leads complex projects targeted to increase regional efficiency or revenue

  • Identifies process improvement training needs/facilitates training deployment

  • Consults with leadership, process and project management

  • Identifies/implements changes for process improvement.

  • Provides strong support for overall management of the reported business unit's quality tools and techniques

  • May assist a team of less experienced process analysts and/or be responsible for assigned direct reports

  • Leads and supports project implementation for Service Delivery Digital Transformation Teams along implementation across multiple business units

  • Project management of product initiatives for Service Delivery

  • Operational readiness in go to market launches including coordinating with corporate teams on implementation of new products and services

  • Facilitates market execution of Technical Trials within region

  • Business case analysis to support improvements efforts


Minimum Qualifications

  • Work experience that demonstrates the ability to plan, organize, and schedule multiple projects to accommodate rapidly changing priorities.

  • Strong proficiency in CRM tools, Microsoft Suite, in particular PowerPoint, and Excel

  • Ability to create reporting mechanisms and processes that help leaders quickly identify and address business challenges

  • Reporting analytics experience, with ability to compile, review, and present trends and potential solutions to leadership team.

  • Excellent verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.

  • Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.

  • Proven collaborative skills in reaching a team approach to accomplishing work

  • Proven ability to work in a customer service oriented organization.

  • Excellent negotiating and persuasive skills

  • Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.

  • Demonstrates high personal work standards

  • Embraces change, inspires trust, communicates in all directions and is a continuous learner

Preferred Qualifications

  • Systems Business analysis experience

  • BS or BA, and/or 5-10 years related experience


Alternate Location: US-Arizona-Phoenix; US-Colorado-Broomfield; US-Colorado-Denver; US-Colorado-Littleton; US-Minnesota-Minneapolis; US-Ohio-Dublin

Requisition # : 220797

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.