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Commitment. Professionalism. Positivity. If you've got these qualities, you're going to love it here. Our call center team members provide world-class customer service and expert sales advice. They answer billing questions and resolve back-office tasks. We consider them our superstars on the front line of the business.

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Job Information


About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

CenturyLink is currently looking for a Senior Talent Development Consultant (Sales Trainer) to join the team. Some of the primary responsibilities are below:

1 Coaching and development of sales professionals to improve knowledge and skills

  1. Participate on cross functional teams to improve programs, processes, etc

  2. Peer training and support

  3. Identify training and support activities and deliver programs to fulfill the needs

  4. Facilitate training on a select number of topics to multiple levels of the organization

Job Description

Conducts a variety of training programs supporting processes, products, systems, and/or methodologies.

Maintains records of training activities and employee progress.

Demonstrates expertise in delivery of facilitation and training activities.

Researches, analyzes, and recommends appropriate training programs.

Coordinates with BU's to identify program requirements.

Develops relationship with assigned internal customers to establish ongoing consideration of training effectiveness and efficiency.

Identifies, selects, or adapts training courses, tools and/or training aids to intended audience.

May perform on the job training and support activities for employees.

Demonstrates experience in training facilitation, presentation, coaching, influencing, and communication at multiple levels of the organization.

Evaluates effectiveness of training programs by reviewing team resources; including Level 1 feedback, facilitation observations; etc .

May provide guidance to lower level employees.


  • Bachelor's degree preferred or 3+ equivalent education and relevant experience.

  • Certifications in various sales training programs a plus, particularly Miller Heiman and Corporate Visions

  • Experience with SalesForce

  • Strong platform skills are required, with familiarity in experiential learning courseware

  • Strong verbal and written communication skills.

  • Excellent customer service skills.

  • Problem solving and analytical skills.

  • Microsoft Word and PowerPoint experience.

  • Willingness to travel 25 - 50%

  • Knowledge of the applicable channel's business processes, product set, pricing, ordering and billing systems with basic skills.

  • Demonstrated skills in effectively conducting training in the following forums: one-on-one, classroom or virtual learning utilizing web conferencing tools, Adobe Connect, and other tools.

  • General understanding of how to use effective coaching techniques.

  • Foundational knowledge of how to analyze sales data and develop action plans based on results.

  • Good time management skills and ability to prioritize appropriately.

  • Previous sales experience is preferred


Bachelors or Equivalent

Alternate Location: US-California-Irvine; US-California-Los Angeles; US-California-Sacramento; US-California-San Diego; US-California-San Francisco; US-California-Walnut Creek; US-Colorado-Broomfield; US-Colorado-Denver; US-New York-Albany; US-New York-Buffalo; US-New York-New York; US-Washington-Seattle; US-Washington-Vancouver

Requisition #: 220849

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.