CenturyLink Customer Service Jobs

Didn't see the perfect job yet? Join our talent community today. Join Talent Community


customer service careers at centurylink

More Than A Job. A Community.

Commitment. Professionalism. Positivity. If you've got these qualities, you're going to love it here. Our call center team members provide world-class customer service and expert sales advice. They answer billing questions and resolve back-office tasks. We consider them our superstars on the front line of the business.

events calendar

Job Information

CenturyLink Senior Technical Project Manager- Federal in DENVER, Colorado

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Sr. Technical Project Manager is the single point of contact for non-routine to moderately complex installation projects for communication networks. The position reports to the Manager Federal Programs and is an integral part of the Government Programs Project Management Office (GPPMO). The Sr. Technical Project Manager works with a team of Technical Project Managers and Coordinator Technical Projects staff and is accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall project completion.

Job Description

  • Coordinate activities in support of program managers and teams that support the design, installation and maintenance of services

  • Track and monitor projects from initiation through completion

  • Prepare deliverables (e.g., status reports to Government, order information, open issues)

  • Analyze contracts, product and service descriptions, and network technical requirements to identify parameters required to initiate service order processing and project implementation

  • Work directly with Government representatives, engineers and program manager to develop scope of work, timeline, communication plan and all pertinent aspect of comprehensive project management

  • Ensure Government commitments and expectations, and project deliverable requirements are met

  • Promote project management and industry best practices to enhance project success and customer satisfaction

  • Direct on-time implementation of products and evaluate and maintain progress

  • Manage resources and processes, and resolve issues to ensure timely delivery

  • Control installation activities through scope verification, changes, and performance measurements

  • Monitor progress to ensure critical project targets are met

  • Identify and anticipate failures and delays based on lessons learned and previous experience

  • Engage appropriate resources to troubleshoot and isolate problems, and develop new procedures if required

  • Make recommendations to improve efficiency (schedule and cost)

  • Evaluate performance measures and direct corrective actions

  • Develop solutions to meet project milestones

  • Recognize risks and implement corrective actions to ensure compliance with customer service and contractual expectations

  • Notify the Customer of work completion and obtain acceptance of final deliverables, services, and products provided

  • Ensure final documents are complete and delivered as required by the contract

  • Solicit feedback from customer to determine customer satisfaction (perception of service quality and effectiveness)

  • Review and update forecast budgets for program and project related activities

  • Manage program and project related invoices

  • Prepare quotes based on pre-established or contract rates

  • Ensure services are completed and billed according to contractual obligations

  • Conduct review for completeness and accuracy of services provided and charges listed

  • Reviews management document deliverables for clarity and completeness

  • Understanding of communications products and services, Government contracting and Federal Acquisition Regulations (FAR), and contract terms and conditions required

  • Proficiency using Microsoft Office applications (Excel, Word, Outlook, SharePoint, Project and PowerPoint) required

  • Good communication, organizational, and problem solving skills

  • Good analytical and inductive reasoning skills (ability to develop solutions and recommendations)

  • Work in a team environment

  • Some travel may be required


Minimum Qualifications

  • Bachelor’s degree or equivalent experience in project management, technical management, business management, communications, engineering, or related discipline

  • Minimum two years of experience; or minimum five years of professional work experience

  • General experience includes: customer service, project management, network service, and provisioning

  • Project Management Professional (PMP) certification preferred

  • US Citizenship required

  • May be required to meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)


Alternate Location: US-Virginia-Herndon

Requisition # : 220950

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.