CenturyLink Provisioning Technician III in Glascow, United Kingdom
CenturyLink at http://www.centurylink.com/ (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Working as a Senior Provisioner in the EMEA Transport Build and Testing team. The EMEA Wavelength Senior Provisioner will be responsible for the Building, Testing and deployment of European and transatlantic customer transport orders across the CenturyLink Network. At all times ensuring our product line meets strict customer and CenturyLink standards while adhering to business revenue requirements. To act as a Tier 3 Provisioner within the team and will be expected to train/Mentor other team members.
Build and test network utilising the various tools and Platforms at all Transport levels, also including dark fibre and co-location services traversing CenturyLink’s Transport Network.
Manage implementation of customer, orders to both meet customer expectations and deliver order revenue in line with business commitments. Ensuring SLA’s are adhered to and customer expectations are fulfilled.
Ensure the veracity of customer service designs and quality by completing CenturyLink standard Bert and RFC testing over both CenturyLink network and third party leased components.
Identify chronic failures and implement relevant service improvement plans to ensure a long-term resolution of these failures.
Maintain and manage testing records for future reference.
Ensure Customer Satisfaction is maintained by achieving delivery targets.
Technical experience of SDH/PDH/DWDM/SONET/Layer 2 Products within a large Telecommunications Service Provider.
Candidate must be proficient with main types of test equipment. Anritsu/Sunrise/EXFO.
Technical experience of SDH/PDH/DWDM/SONET Products within a large Telecommunications Service Provider.
Applicants should have extensive knowledge of DWDM/ETHERNET/SDH/SONET principles and network architectures and be conversant with performance measurement/testing techniques using both transmission equipment features and protocol analysers.
Must have experience with different types of Network testing including, EtherBert, RFC 2544, RFC 6349, Etersam, OTN-SDH, testing across Layer 1/2 networks.
Must have a good aptitude for fault finding across our Century Link Network combined with our 3rd party vendors.
Experience of interfacing with internal teams for dependency resolution such as Operations, Planning, Product & Sales organisations.
Alternate Location: UK-London-London Docklands
Requisition #: 213504
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/